Last updated 22 October 2026

Terms of Service

OpenConcerts is operated by Amaya Ecommerce Ventures, Amaya Ecommerce Ventures, 1 Test Street, Connaught Place, New Delhi 110001, India (GSTIN 07DERPK1170P1ZV) (“we”, “us”). These terms govern your use of OpenConcerts. By creating an account or buying a ticket you agree to them. If you do not agree, please do not use the service.

1. What OpenConcerts is

OpenConcerts is a marketplace. Events are organised by independent organisers and venues are listed by independent hosts. We provide the platform, ticketing and payment collection, but we are not the organiser of any event or the owner of any venue unless we say so explicitly.

2. Accounts and guest checkout

You must be at least 18, or have a parent or guardian’s permission, to create an account. Keep your login secure; you are responsible for activity on your account. We may suspend accounts that break these terms.

You can buy tickets without a password by giving your name and email. We create an account for that email so you can see your tickets later through a sign-in link we send you. Make sure the email is yours and correct.

3. Tickets

  • Prices shown include a booking fee, displayed before you pay.
  • Each ticket carries a unique QR code that can be scanned once. Do not share or resell it; duplicated codes are refused at the door.
  • Each event shows its refund policy. Where the organiser allows cancellations, you can cancel from My Tickets until the stated cut-off and get the ticket price back; the booking fee is not refunded.
  • If an event is cancelled, or the organiser refunds your ticket, you receive a full refund including the booking fee.
  • Refunds go to your original payment method and usually arrive within 5–7 business days.
  • You may transfer an unused ticket to someone else from My Tickets before the event starts. The old QR code stops working and the new holder receives a fresh one.
  • Promo codes are issued by organisers, apply only to the event they were created for, and cannot be exchanged for cash.
  • We issue a GST tax invoice for our booking fee with every paid order.
  • Organisers are responsible for the event itself, including changes to time or line-up, and for age or entry rules.

4. Hosts and organisers

  • Listings must be accurate, and you must have the right to rent or use the space and hold any licences, permits and insurance the event requires.
  • Venue bookings are confirmed once the venue accepts and the organiser pays. Cancellation terms shown at booking apply.
  • To sell paid tickets or accept paid bookings you must complete payout onboarding with our payment partner, Razorpay, which verifies your identity (PAN) and bank account. We collect payments on your behalf and your share (the price, less any promo discount) is transferred to your linked account automatically after each payment. Our booking fee is charged to the buyer on top of your price.
  • When a ticket or booking is refunded, your share for it is reversed from your linked account. If your Razorpay balance cannot cover it, the buyer is still refunded by us and you must repay that amount; we may deduct it from future payouts.
  • You are responsible for taxes on your earnings, including GST where applicable.
  • Before you can list a venue or publish an event you must complete host verification: legal identity (individual or organisation), PAN, photo ID, address proof, organisation registration documents where applicable, bank details, and a phone number that our team verifies by calling you.

4A. Prohibited events and host responsibility

The following are not allowed on OpenConcerts, in any listing, event, venue or promotion:

  • Terrorism, extremism, or support for any banned organisation.
  • Anti-national activity: anything against the sovereignty, integrity or security of India, or that threatens public order or friendly relations with other countries.
  • Incitement to violence, or hatred against any religion, caste, community, gender or group.
  • Adult, sexual, obscene or sexually explicit events, performances or services, including nudity, strip shows and escort services.
  • Anything involving minors in an unsafe, exploitative or explicit setting.
  • Sale or use of illegal drugs, or alcohol without the required excise licence.
  • Weapons, explosives or fireworks without the required licences.
  • Gambling, betting, pyramid or money-circulation schemes.
  • Fraud, fundraising under false pretences, or any other activity that is illegal under Indian law.

The host and the owner or operator of the venue are solely and fully responsible for every event and venue they list and for everything that happens there. If any unlawful, terrorist, anti-national, obscene or otherwise prohibited activity is planned, promoted, funded or carried out through a listing, the entire civil and criminal liability lies with the host and the venue, and not with OpenConcerts. OpenConcerts is an intermediary under Section 79 of the Information Technology Act, 2000. We screen events automatically and by hand, but we do not organise them and cannot supervise what happens at them.

Where we suspect a breach we may, without notice, remove the listing, cancel the event and refund ticket holders, withhold or reverse payouts, suspend the account, and share the host’s verification documents, contact details, listings, attendee lists and payment records with the police or any government authority.

5. Acceptable use

Do not use OpenConcerts to post unlawful, misleading or infringing content, harass other users, scrape the site, interfere with its security, or take payments off-platform for bookings made here.

6. Reviews and content

You keep ownership of content you post and give us a licence to display it on the service. Reviews must reflect a genuine experience. We may remove content that breaks these terms.

7. Liability

To the extent permitted by law, OpenConcerts is not liable for the conduct of organisers, hosts or attendees, or for indirect or consequential loss. Our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim.

8. Privacy

How we handle personal data is described in our Privacy Policy.

9. Changes and governing law

We may update these terms and will notify you of material changes. These terms are governed by the laws of India, and courts in New Delhi, Delhi have exclusive jurisdiction.

Contact

Questions about these terms: hello@openconcerts.in.